Terms of Service

These Terms of Service (the "Terms") set out the conditions for use of "Easy Expense Entry" (the "Service") provided by E-Stream Pte Ltd (the "Company"). Everyone who uses the Service (a "User") shall use the Service upon agreeing to these Terms.

The terms used in these Terms shall have the meanings set out below.

1. "Service" means "Easy Expense Entry" and all related services provided by the Company.
2. "Account" means the unique right to use the Service that a User registers in order to use the Service.
3. "Project" means a workspace managed within the Service as the unit to which documents, master data, settings, and usage belong.
4. "Document" means a receipt, invoice, or other supporting image or PDF file that a User uploads to the Service.
5. "Paid Plan" means a plan that provides features and usage allowances available by paying the fees set by the Company.
6. "Content" means information such as text, images, and data that is displayed, transmitted, generated, or stored through the Service.

A person who wishes to use the Service shall, upon agreeing to these Terms, register an account in the manner prescribed by the Company.

Applicants must be at least 18 years old. Persons under 18 may not use the Service.

The Company may refuse registration if the registration information is false, or if the applicant has previously had their registration cancelled due to a violation of these Terms or otherwise.

Users shall manage their account information (email address, password, etc.) at their own responsibility, and shall not allow third parties to use it, or assign, lend, or sell it.

The Company shall bear no liability for any damage incurred by a User due to inadequate management of account information, errors in use, use by a third party, or the like.

Users may invite, or be invited by, other Users through the Service's Project feature. The owner and administrators of a Project shall manage, at their own responsibility, the use of the Service by members invited to that Project.

AI identifications performed by a Project member are counted toward the usage of that Project's owner, and the limits of the plan to which the owner belongs apply. The owner understands and agrees that use by members affects the owner's usage and fees.

The Service offers a free plan and Paid Plans. The fees, payment timing, and payment methods for Paid Plans shall be as separately set out within the Service or on the website operated by the Company.

Unless a User takes steps to cancel, a Paid Plan automatically renews for each prescribed contract period.

The Company may revise the fees for Paid Plans. If it revises the fees, the Company will notify Users a reasonable period before the effective date of the revision, by notice within the Service or to the registered email address. If a User does not agree to the revised fees, the User may stop the next renewal.

Payment processing is handled through third-party payment providers such as Stripe Payments, and the Company does not retain payment information such as Users' credit card details.

Due to the nature of a digital service, paid fees are non-refundable except where attributable to causes for which the Company is responsible. You may stop the next renewal at any time.

As part of campaigns and the like, the Company may provide referral codes issued by the operator. If a User applies a valid referral code within the Service, a prescribed bonus (such as additional AI identification allowance) is granted. Referral codes are subject to the conditions set by the Company (including that each User may apply only one code in their lifetime, and any expiration), and cannot be exchanged for cash.

The Service is an expense-entry support service that uses AI (artificial intelligence) to analyze supporting documents such as receipts and invoices uploaded by Users, automatically extract and classify information such as dates, counterparties, amounts, line items, account categories, and tax classifications, and assist with posting to and managing accounting ledgers.

The Service uses third-party large language models (each an "LLM"), including Google LLC (Gemini), to perform analysis and classification. As necessary for providing the Service, the Company may use other LLMs such as those of Anthropic, PBC (Claude) and OpenAI, L.L.C. The analysis results of the Service are probabilistic outputs generated by an LLM, and the Company does not warrant their accuracy, completeness, timeliness, or fitness for a particular purpose.

The AI identification feature of the Service has monthly and per-session usage limits according to the plan to which the User belongs. When a limit is reached, the AI identification feature may be unavailable until the relevant period resets. The limits and other conditions for each plan shall be as set out within the Service or on the website operated by the Company.

The Company may change, add to, or discontinue the content, features, and configuration of the Service without prior notice to Users.

In using the Service, Users shall understand and agree to the following.

1. The Service's AI extraction and classification results (dates, amounts, counterparties, line items, account categories, tax classifications, etc.) may contain incorrect information, inappropriate classifications, or recognition errors (including so-called "hallucinations").
2. The Service does not provide professional advice on tax, accounting, bookkeeping, legal, or management matters by qualified professionals such as tax accountants or certified public accountants. For such matters, please always consult a qualified professional or the competent authorities.
3. The final verification of the accuracy and legality of the ledgers, journal entries, amounts, and other data created or posted by the Service shall be the User's own responsibility. Users shall always review and correct the extraction results before confirming.
4. The Service is not a substitute for the obligations to keep and retain books and supporting documents required by tax filing, accounting audit, or applicable laws and regulations. Users shall perform the necessary bookkeeping, retention, and filing at their own responsibility in accordance with applicable laws.
5. The Service does not guarantee compliance with the requirements for the storage of electromagnetic records or the content requirements set out by Japan's Electronic Books Preservation Act, the qualified invoice retention system (the "invoice system"), or other tax and accounting related laws and regulations. Users shall confirm compliance with such laws at their own responsibility.

Users shall determine, at their own discretion and responsibility, whether to use the information obtained from the Service and the results thereof.

The Company does not guarantee the preservation or backup of Users' data (uploaded original files, extracted data, confirmed ledger data, etc.). Users shall, at their own responsibility, separately store and back up such data and originals, including for the performance of statutory retention obligations.

In using the Service, Users shall not engage in any of the following acts.

1. Acts that violate laws, regulations, or public order and morals
2. Acts related to criminal activity (including creating or uploading false supporting documents, or fraudulent accounting)
3. Acts that interfere with the operation of the Service
4. Acts that infringe the rights or interests of other Users or third parties
5. Reverse engineering, decompiling, disassembling, or otherwise attempting to analyze the source code of the Service
6. Using data or Content obtained through the Service as training data for a competing artificial intelligence service
7. Accessing the Service by automated means (bots, scraping, crawling, etc.), except where expressly permitted by the Company
8. Circumventing the usage limits set by the Company or improperly increasing usage
9. Impersonating others or registering false information
10. Placing an excessive load on the Service
11. Discovering or attempting to exploit security vulnerabilities of the Service (except within the scope permitted by the Company)
12. Inputting or transmitting information that is illegal, harmful, threatening, abusive, harassing, defamatory, slanderous, obscene, or otherwise offensive to others
13. Any other act that the Company deems inappropriate

Copyrights, trademark rights, and other intellectual property rights in the software, design, logos, text, images, and all other Content that make up the Service belong to the Company or to the rightful holders.

Intellectual property rights in the Documents and data that a User uploads or inputs to the Service ("Input Content") belong to the User or the rightful holder. However, the User grants the Company a license to use the Input Content to the extent necessary to provide and improve the Service.

The User represents and warrants that it has the proper authority to upload or input the Input Content to the Service.

Users shall not input into the Service any third party's personal information, sensitive information, or other information whose upload is restricted, without the consent or authority required by law. When uploading a Document containing a third party's personal information (such as an invoice that includes a counterparty's name), the User shall itself secure the legal basis necessary to handle it in the Service (including transmission to the third-party LLM Providers set out in Article 6).

The Company shall appropriately handle the personal information of Users obtained in providing the Service in accordance with its separately established Privacy Policy.

The Company may suspend or stop all or part of the Service without prior notice to Users in any of the following cases.

1. When performing maintenance, inspection, or updates of the Service's systems
2. When provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disaster
3. When computers or communication lines stop due to an accident or the like
4. When provision of the Service becomes difficult due to suspension or specification changes of third-party LLM providers or cloud infrastructure providers
5. Any other case in which the Company determines that provision of the Service is difficult

When terminating the Service itself, the Company shall endeavor to give reasonable prior notice to Users.

The Company may, without prior notice, restrict a User's use of the Service or cancel the Account if the User falls under any of the following.

1. The User has violated any provision of these Terms
2. It is found that there is a false fact in the registration information
3. There has been a default in payment obligations such as fees
4. The User has not used the Service for a long period
5. The User does not respond within a reasonable period to a communication from the Company
6. Any other case in which the Company determines that the User's use of the Service is inappropriate

The Company shall bear no liability for any damage incurred by a User as a result of measures taken under this article.

If a User wishes to withdraw (delete their Account), the User shall notify the Company by a method prescribed by the Company (such as the contact form on the Company's website). Upon receiving such notice and after completing necessary procedures such as identity verification, the Company will delete the User's Account and related data stored in the Service (including uploaded Documents, extracted data, and ledger data) in accordance with the Company's data retention policy. If there is any data the User needs before withdrawal, the User shall save it themselves in advance, such as by CSV export.

Even if a User withdraws during the contract period of a Paid Plan, no refund will be made for the unused portion of the fees.

The Company makes no warranty whatsoever regarding the Service, including as to its completeness, accuracy, certainty, usefulness, fitness for a particular purpose, non-infringement of third-party rights, freedom from errors or bugs, absence of security defects, or continuous provision.

The Company shall bear no liability for any of the following.

1. The accuracy, appropriateness, or completeness of the Service's AI extraction and classification results
2. Damage arising from a User relying on or using information obtained from the Service
3. Any matters relating to bookkeeping, journal entries, tax classification determinations, or other accounting or tax matters performed through the Service (the Service does not provide such professional advice)
4. Damage incurred by a User due to changes, suspension, failures, or malfunctions of third-party LLM providers or cloud infrastructure providers
5. The results of decisions and actions (including tax filings and accounting processing) taken by a User based on information obtained through the Service
6. Interruption of business, loss of opportunity, or loss of data arising from use or inability to use the Service
7. Disputes arising between a User and other Users or third parties

The Company's liability to a User shall, except in cases of the Company's willful misconduct or gross negligence, be limited to the total amount of fees paid by the User to the Company during the 12 months prior to the occurrence of the relevant event. This paragraph shall not apply to the extent restricted by applicable law.

In no event shall the Company be liable for any special, incidental, indirect, or consequential damages, or lost profits, arising from special circumstances that the Company foresaw or could have foreseen.

The Company may amend these Terms without obtaining the prior consent of Users. The amended Terms shall be made known by methods prescribed by the Company (notice within the Service, notice to the registered email address, posting on the Company's website, etc.), and if a User continues to use the Service after such notice, the User shall be deemed to have agreed to the amended Terms.

If a User does not agree to the amended Terms, the User may withdraw from the Service.

The User and the Company each represent and warrant that they are not an organized crime group, a member or quasi-member thereof, a company related to an organized crime group, a corporate racketeer, a group engaging in criminal activities under the pretext of social or political movements, a special intelligence violence group, or any person equivalent thereto (collectively, "Anti-Social Forces"), and that they have no relationship with Anti-Social Forces that should be socially condemned.

If the other party violates the preceding paragraph, the User or the Company may immediately terminate the agreement based on these Terms without any notice.

The Company shall bear no liability for any damage incurred by a User as a result of terminating the agreement based on these Terms due to the User's violation of the preceding paragraph.

If provision of the Service is delayed or becomes impossible due to causes beyond the Company's reasonable control (each a "Force Majeure Event"), such as natural disasters, war, civil unrest, riots, acts of terrorism, epidemics, orders or dispositions by government agencies, strikes, large-scale failures of communication lines, power, or cloud infrastructure, suspension of third-party LLM providers, or cyber-attacks, the Company shall bear no liability for such delay or impossibility.

If a Force Majeure Event continues, the Company may temporarily suspend all or part of the Service, and shall bear no liability for any damage incurred by a User as a result.

Users may not assign, transfer, or provide as security to any third party their status under these Terms or any rights or obligations based on these Terms, without the prior written consent of the Company.

Even if any provision of these Terms, or part thereof, is determined to be invalid or unenforceable under laws or regulations, the remaining parts of these Terms shall continue to be fully effective.

The interpretation and application of these Terms shall be governed by the laws of the Republic of Singapore.

In the event of a dispute between a User and the Company in connection with the Service or these Terms, the courts of the Republic of Singapore shall be the court of exclusive agreed jurisdiction for the first instance.

However, for Users who use the Service as consumers, where mandatory consumer-protection provisions exist under the laws of the country or region in which the User has their habitual residence, the application of such provisions shall not be precluded.

For inquiries regarding these Terms, please contact us via the contact form on the Company's website.